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Privacy Proofing Your Retail Business

March 13, 2007

Retailers today are subject to fraud, and shrinking margins in a highly competitive market place, yet, they must comply with personal information protection laws that protect the rights of their customers. In Alberta, retailers and other businesses are required to comply with is the Personal Information Protection Act (PIPA).

The Information & Privacy Commissioner of Alberta, Frank Work, jointly with the Information & Privacy Commissioner of B.C. David Loukidelis, the Retail Council of Canada and the Access and Privacy Branch of Service Alberta have been actively working together to address the specific threats and challenges to privacy compliance in the Canadian retail industry.

These Offices have produced a tip sheet for retailers, “Privacy-Proofing Your Retail Business” which outlines best practices for protecting customers’ personal information (available at www.oipc.ab.ca). The tip sheet provides hands-on advice to assist retailers in dealing with customers who ask questions about the type and amount of personal information retailers collect, what they intend to do with it, and how they should protect it from misuse.

The project partners believe this practical sheet will increase privacy awareness and knowledge of retail organizations in Alberta, British Columbia and across Canada.