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Equifax Breach Information for Albertans

Updated October 18, 2017

Equifax Inc. has been providing regular updates about its privacy breach to the Office of the Information and Privacy Commissioner.

Equifax has determined that personal information of approximately 8,000 Canadian consumers was impacted. 

On October 13, 2017, Equifax Canada began notifying all affected Canadians directly by mail.  The company is offering affected individuals free credit monitoring and identity theft protection for 12 months.

Our office continues to monitor the steps being taken to respond to this breach. Under Alberta’s Personal Information Protection Act organizations must report certain breaches to our office and the Commissioner has the power to require organizations to notify affected individuals when a real risk of significant harm is identified.

While Equifax carries out its notification to the Canadians affected by this breach, there are some important points to consider:

  • Do not use Equifax’s U.S. website to determine whether you may be affected. The site is for use by individuals with U.S. social security numbers.
  • Canadians can contact Equifax at 1-866-699-5712 or email EquifaxCanadaInquiry@equifax.com.  Additional information is also available on Equifax Canada's website at www.equifax.ca.
  • Equifax will not notify affected individuals by phone or email. Hang up if someone calls claiming to be from Equifax, and do not click on links or provide personal information if an email appears to be related to the breach.

Also consider these useful reminders regarding suspicious financial activities or potential identity fraud:

  • Monitor activity on your credit cards and bank accounts, and report any unauthorized transactions or other issues immediately.
  • If you identify a concern involving a theft or crime, report the incident to local police. Report any incidents involving a scam or fraud to the Canadian Anti-Fraud Centre.
  • If you think you have been targeted by identity fraud, advise your bank and credit card companies. Close any accounts and cancel any cards that may be compromised.