Case summaries were completed for select cases under the Personal Information Protection Act that the OIPC determined to have educational value. Many complaints received by the OIPC are resolved without the need for an inquiry. In these cases, a wide variety of issues are researched and investigated, and the findings may provide guidance in the interpretation of the legislation. Summaries provided examples of how the legislation is applied to complaints about various issues.
Law Society of Alberta did not contravene PIPA when it disclosed a member's personal information in a Notice of Suspension.
Financial institution properly refused individual's request to access information about a deceased individual's accounts.
Organization was authorized to disclose personal information to police without consent.
Insurance company changes its practices with respect to use of personal information collected through its online insurance quote system.
Community college collected and used personal information beyond a reasonable extent.
Non-profit organization disclosed personal information without consent.
Commissioner had no authority over the disclosure of complainant's personal information as it was part of a non-profit organization's newsletter that did not relate to a commercial activity.
Oil services company collected and disclosed personal information for Workers' Compensation Board claim.
Insurance broker failed to safeguard personal information found in garbage.
Daycare disclosed personal information related to a debt without consent.
Oilfield services company used former employee's business email address.
Retailed collected social insurance number without a reasonable purpose.
Physical theraphy clinic disclosed too much personal information when providing a reference.
Property management company failed to safeguard tenant information.
Utilities company made improvements to safeguard personal information.
Property management company collected excessive personal information from tenants on rental application forms.
Property management company disclosed tenant's personal information.
Non-Profit Organization attempts to collect personal information from customer beyond what is necessary
Financial consultant disclosed excessive personal information on land caveat
Salon collects excessive personal information from an employee
Property management company collects too much personal information.
Steel company allegedly disclosed personal information without individual’s consent.
Professional college properly withholds personal information in response to individual’s access request.
Event planning company collects voice recording from individual without consent and refuses individual's access to it.
Unauthorized disclosure of employee’s personal information by grocery store.
Finance company alleged to have collected a credit report without consent.
Furniture retailer uses wrong customer’s credit card information.
Gas station posts sign disclosing individual's past due account.
Although the OIPC makes every effort to ensure that all information posted on the website is accurate and complete, the OIPC cannot guarantee its integrity. If there is any discrepancy between the information posted on our website and the original paper versions, the original paper document is authoritative.