Questions & Answers

What fees can a doctor charge for copies of my medical records?

If you are requesting a copy of your health records under the HIA, there is a fee schedule that lays out the maximum fees a custodian can charge you for your records. For example, the HIA allows custodians to charge a $ 25.00 application fee and, if there are more than 20 pages of records, they can charge $ 0.25 per page photocopying. They can also charge fees for duplicating videotapes or special media like x-rays.

If you have requested that your doctor transfer your records to a new doctor, the fee schedule under the HIA does not apply. The transferring of records to a new service provider is governed by a fee guideline that has been established by the Alberta Medical Association. The Office of the Information and Privacy Commissioner cannot review the decision of a custodian to apply fees in this circumstance.

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