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Important Notice: Do you have questions on the AH, ADSC or Quikcard Breach?

If you have received a notice of a privacy breach of your personal or health information from Alberta Health, Alberta Dental Services Corporation or Quikcard, and you are seeking information about the breach, please contact Alberta Health or Alberta Dental Services Corporation directly  at 1-833-545-2197, Monday - Friday from 6:00am to 6:00pm  with weekend coverage of 7:00am to 3:00pm or call  1-800-232-1997 Monday to Friday between 8am to 5pm.  You may also visit https://www.quikcard.com/cyberincident/ or https://www.adsc.org/cyberincident/  for more information.  Our office is unable to provide you with this information.

If you are seeking information on how to file a privacy complaint or about your privacy rights, please click here.

The most recent website posts:

  • OIPC implements two sets of process changes to improve efficiencies, reduce timelines and serve Albertans better
    April 15, 2024
    The Office of the Information and Privacy Commissioner (OIPC) of Alberta implemented two sets of process changes at the start of this month to improve timelines and support the office’s work under its three legislative mandates. One set of changes relates to investigative procedures under Alberta’s three privacy laws and the other changes are to the processing of notifications to the OIPC of privacy breaches in the private sector under the Personal Information Protection Act. “Both these sets of changes align with the first goal found in the last two business plans we issued, in both 2023 and 2022,” said… Read More...
  • P2024-01
    April 12, 2024
    An individual (the Applicant) made a request to the United Nurses of Alberta (the Organization) for the notes taken by three employees of the Organization during an arbitration involving the Applicant. The Organization refused to provide the Applicant with her personal information contained in the notes under section 24(2)(c) of the Personal Information Protection Act (PIPA), on the basis that the information was collected for the purpose of a legal proceeding. The Applicant requested a review of the Organization’s decision to withhold the notes. The Adjudicator confirmed the decision of the Organization to refuse the Applicant access to the Applicant’s… Read More...
  • F2024-12
    April 11, 2024
    The Applicant made several access requests under the Freedom of Information and Protection of Privacy Act (FOIP Act) to the Calgary Police Service (the Public Body) for information relating to himself and two named Constables (Constable B and Constable G). The Public Body responded to these requests in one response; it provided the Applicant with responsive records, but withheld information from the Applicant under various sections of the Act. The Applicant requested an inquiry into the Public Body’s response, including its search for responsive records. The inquiry addressed the Public Body’s application of section 17(1), as well as its decision… Read More...
  • P2024-03
    April 11, 2024
    The Complainant is a PC Optimum loyalty program member.  On June 1, 2020, he received an email from Shoppers Drug Mart, a division of Loblaw Companies Limited (the Organization), informing him that a team member had recently tested positive on a presumptive test for COVID-19 at a particular Shoppers Drug Mart location in Edmonton, and stating that out of an abundance of caution, it was notifying customers who recently transacted at this store (the COVID-19 Notification Email).  The Complainant complained that the Organization used his email address without his consent in contravention of the Personal Information and Protection of Privacy… Read More...
  • P2024-02
    April 11, 2024
    The Complainant made a complaint under the Personal Information Protection Act (PIPA) alleging the United Nurses of Alberta (the Organization) contravened the Act. The Complainant alleges the Organization disclosed her personal information without authority under the Act. Specifically, the Complainant alleges that the Organization disclosed personal information to the Alberta Labour Relations Board (ALRB) that was not relevant to the matter before the ALRB. The Adjudicator found that the Organization had authority to disclose the Complainant’s personal information to the ALRB. Read More...
  • F2024-11
    March 25, 2024
    An individual (the Applicant) made a request for access to certain information under the Freedom of Information and Protection of Privacy Act (the FOIP Act or the Act) to the St. Albert School Division (the Public Body). The Public Body responded to the Applicant’s access request, withholding some information under section 17(1) of the FOIP Act (disclosure harmful to personal privacy). In addition, some information was withheld as “non-responsive”. The Applicant then submitted nine Requests for Review asking this Office to review the Public Body’s decision to withhold the information under section 17 and its determination that some of the… Read More...
  • F2024-10
    March 25, 2024
    An Applicant made an access request to the City of Edmonton (Public Body) under the Freedom of Information and Protection of Privacy Act (FOIP Act), on August 11, 2023. By February 2, 2024, the Public Body had not responded to the Applicant’s request and the Applicant requested a review of the Public Body’s failure to respond. The Adjudicator ordered the Public Body to respond to the Applicant’s access request as required by the Act. Read More...
  • F2024-09
    March 25, 2024
    The Applicants requested access under the Freedom of Information and Protection of Privacy Act (the FOIP Act) to all records in the possession of Edmonton School Division (the Public Body) relating to their son and themselves, including emails both internal and external. The Public Body located responsive records. It provided the Applicants with access to the records, although it withheld some information from the records under section 4 (records to which this Act applies), section 17 (disclosure harmful to personal privacy), 24 (advice from officials, and section 27 (privileged information) of the FOIP Act. The Applicants requested review of the… Read More...
  • F2024-08
    March 25, 2024
    The Applicant made a request under the Freedom of Information and Protection of Privacy Act (the FOIP Act) to Calgary Heritage Housing Foundation for access to records that included information about complaints made about them. In response Calgary Heritage Housing Foundation disclosed records with exceptions applied to them under section 17 of the Act. The Adjudicator found that a number of documents were duplicated and that the exceptions were not applied consistently throughout the records. The Adjudicator found that exceptions did not apply to information that has already been released; however, the information in the documents that are not duplicates… Read More...
  • F2024-07
    March 25, 2024
    An Applicant made an access request to the Alberta Energy Regulator (the Public Body) under the Freedom of Information and Protection of Privacy Act (FOIP Act) for a briefing note prepared by named individuals. The Public Body provided responsive records with information withheld under section 24(1). The Applicant requested an inquiry into the Public Body’s decision to withhold information in the records. The Adjudicator found that the information withheld in the records consists of the type of information to which section 24(1)(a) applies, but that some of the information had been disclosed to the Applicant elsewhere in the records at… Read More...
  • Privacy regulators welcome changes to Airbnb policy on surveillance camera use
    March 13, 2024
    Privacy Commissioner of Canada Philippe Dufresne, British Columbia Information and Privacy Commissioner Michael McEvoy, Alberta Information and Privacy Commissioner Diane McLeod, and interim President of the Commission d’accès à l’information du Québec Rady Khuong released the following joint statement in response to Airbnb’s decision to update its policy on security cameras: We welcome Airbnb’s decision to revise its global policy on the use of security cameras inside rental accommodations. Effective April 30, the new policy prohibits indoor security cameras in all Airbnb listing types, includes more comprehensive rules on the use of outdoor security cameras, and requires hosts to disclose… Read More...
  • F2024-06 & H2024-01
    February 20, 2024
    The Applicant made an access request to Alberta Health Services (the Custodian) under the Health Information Act (HIA) for specified medical records. The requested records relate to the Applicant’s mother. On the access request form, the Applicant indicated that he is a personal representative of the deceased individual (his mother), and that the information relates to the administration of the individual’s estate. The Custodian responded to the request, providing responsive records with some information withheld under sections 11(1)(b) and 11(2)(a) of the HIA. The Applicant requested an inquiry into the Custodian’s response. With his request for inquiry, the Applicant argued… Read More...
  • F2023-42
    February 13, 2024
    Read More...
  • F2023-45
    February 13, 2024
    Read More...
  • P2023-10
    February 13, 2024
    Read More...
  • F2024-RTD-01
    February 12, 2024
    The University of Calgary (the Public Body) requested authorization under section 55(1) of the FOIP Act to disregard three access requests. The application was dismissed and the Public Body was required to respond to the applicant in accordance with the FOIP Act. Read More...
  • Joint Resolution: Enhancing Access to Government Information (2023)
    February 7, 2024
    A joint resolution aimed at reinforcing the public's right to access government-held information was issued by Canada's privacy authorities during their annual meeting in Québec City in October 2023. The resolution is available on the website of the Office of the Information Commissioner of Canada. Facilitating Canadians’ access to government records to help restore trust in our institutions October 2023 Read More...
  • Joint Resolution: Putting best interests of young people at the forefront of privacy and access to personal information (2023)
    February 7, 2024
    A joint resolution on putting the best interests of young people at the forefront of privacy and access to personal information was issued by Canada's privacy authorities on October 6, during their annual meeting in Québec City.  The resolution is available on the website of the Office of the Privacy Commissioner of Canada (OPC). Putting best interests of young people at the forefront of privacy and access to personal information Later that month, on October 17, the OPC and privacy regulators from across Canada, including the Office of the Information and Privacy Commissioner of Alberta, released two companion documents to… Read More...
  • Joint Resolution: Protecting Employee Privacy in the Modern Workplace (2023)
    February 7, 2024
    A joint resolution on protecting employee privacy in the modern workplace was issued by Canada's privacy authorities during their annual meeting in Québec City in October 2023.  The resolution is available on the website of the Office of the Privacy Commissioner of Canada. Protecting Employee Privacy in the Modern Workplace October 2023   Read More...
  • F2024-05
    February 5, 2024
    An Applicant made an access request to the City of Edmonton (the Public Body) under the Freedom of Information and Protection of Privacy Act (the FOIP Act) for the Contract between the Public Body and PCL (the Third Party) for the construction of the LRT Metro Line Northwest. The Public Body invited the Third Party to provide input regarding disclosure of the records relating to the Third Party. The Third Party proposed that specific information in the records be withheld under section 16(1). The Public Body informed the Third Party of its decisions regarding access, and the Third Party requested… Read More...